Returns & Refunds
How to return?
I would like to exchange my order
More Details about return policy
110 % Low Price Guarantee
Within 30 days of the receipt of your order, if there is any manufacturer defect, you may return for a 100% refund on any lighting fixture or related product. If there is no manufacturer defect and you simply changed your mind, you still can return it, you need to pay for the shipping to ship it back to us and make sure the product is sealed in its original package and in resalable condition.
We can not accept return after 30 days. However, the product, excluding the light bulbs, are covered by our one-year manufacturer warranty.
(NOTE: Shipping cost will be charged if there is no manufacturer defect. In addition, if the returned products are not packaged in their original package, restocking fee will be charged.)
We try to make it as easy as possible for you. Follow these 3 easy steps to return any portion of your order in accordance with our Return Policy.
1. Process Your Return
- Print the order confirmation email that you received via e-mail at the time of your order.
- E-Mail firstname.lastname@example.org with your order # and the specific items you will be returning. Include reason for the return and indicate whether you prefer a refund, a credit, or a replacement item.
- A Customer Experience Specialist will process your request and provide the right shipping address for you to ship to for the return.
- Ensure that all components of all items being returned are thoroughly sealed in their original packaging, including all original packaging material.
- Unfortunately, we do not have the ability to provide prepaid return shipping labels. Feel free to ship the product back to us with your choice of shipping carrier.
Once we receive and inspect the return, we will issue the refund, credit or replacement, and send you an email confirmation once the return is completed.
Please allow up to 30 days for the credit to be finalized. For returned items the refund will be processed once we have received the returned item and inspected the item for damage.
In the event that an item(s) is being exchanged for any reason, as a convenience to the customer, we sometimes ship out the new/replacement items before we receive the returned-merchandise. In such cases, we allow 5 days for the merchandise to be returned. Any merchandise not returned within the 5 Days - using the sofarylighting-provided RMA#, in its original packaging and in resalable condition - will be charged to the customer at its regular price using the original form of payment.
More Details about return policy
1. We are unable to accept returns on custom modifications, such as track heads with extensions, or on any special order item (any item or style not listed on our website).
2. The customer is responsible for shipping the product back to sofary.com unless items are defective. Items must be returned within 30 days of delivery and received by sofary.com in new condition and in the original packaging, including outer boxes when applicable.
3. If returned products arrived damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, traceable shipping method to return items. We do not accept returns on light bulbs.
THE FOLLOWING TYPES OF ORDERS DO NOT QUALIFY FOR CANCELLATION, RETURN OR REFUND:
Products and Invoices Labeled 'Specialty Item', 'Made to Order',or 'Final Sale'
Special purchases, such as: Inventory Sale Items, Discontinued Items, and Custom Quotes.
110% LOW PRICE GUARANTEE
At Sofary Lighting, we own the manufacturers and we are confident to provide you with the guaranteed lowest price for your online purchase with us. For this purpose, sofary.com is proud to offer you the 110% Price Guarantee program.
Within 15 days of placing your order at sofary.com, if you find a lower and verifiable advertised price (including all shipping and handling charges) on the same individual item seen at sofary.com, upon verification we will refund to you 110% of the difference.
- You purchased a chandelier from sofary.com for $500
- 10 days later, you find the exact same chandelier from an authorized retailer for $450
- The difference in price is $50
- We credit you $55, 110% of the difference in price
To Request Your 110% Low Price Guarantee:
To apply for our 110% Low Price Guarantee, simply email the complete URL (web link) of the competitor's product web page, as well as your name, phone number and order number to email@example.com. You will be contacted within 1-2 business days of receipt of claim.
The 110% Price Guarantee Details:
The advertised price is from an authorized dealer of the manufacturer of the item in question. Prices from unauthorized dealers will not be honored. If necessary, sofary.com will verify the status of any given dealer's reselling authority with the Manufacturer.
110% Low Price Guarantee pricing may not be redeemed in conjunction with other coupons, discounts or promotions. This includes but is not limited to money-off coupons, percent-off coupons, pricing offers, manufacturer rebates, bulk quantity discounts, or closeout, clearance or Rewards Member pricing.
The 110% Price Guarantee is not applicable to on-sale, repackaged or clearance items. The item in question must be of the same finish, crystal trim, and/or share any and all of the same options to which it is being compared.
Competitor pricing must be verifiable by a sofary.com Representative. This can only be accomplished with an active URL link. Written or verbal quotes will not be considered. Sofary Lighting reserves the right to determine whether competitors' products and prices reflect a true and fair comparison. We also reserve the right to not sell any product below its cost.
The 110% Price Guarantee is only applicable towards individual items. Competitor discounts offered on quantity or trade purchases may not qualify.
Requests to match pricing from eBay or "flash sale" websites will not be honored.
Please allow up to four weeks for refund processing.
If you have any questions, problems, or suggestions with either your order or our website, please don't hesitate to contact us.
We will get back to you as soon as possible. Contact us
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