Return Policy

We only have return processing facilities in the United States and China. This means returned products must be shipped to one of our return addresses in the United States or China.

We cannot accept returns after 30 days. However, our products, excluding light bulbs, are covered by a one-year manufacturer’s warranty. Returned products must be in their original packaging and in new, unused condition to qualify for a refund. Customized items are not eligible for return.

If a product has already been installed, please place the product and all components back in the original packaging. Depending on the product’s condition, we may refuse a refund or charge a restocking fee.

Within 30 days, if you are not completely satisfied, products in new, unused condition may be returned for a full refund of the product purchase price. Shipping costs will not be refunded unless the products are defective. Expedited shipping costs will not be refunded if the customer selected expedited shipping for the order.

How to Return

To initiate a return, please contact our support team at support@sofary.com. We will guide you through the return process and provide the appropriate return instructions.

Please keep the product sealed in its original packaging and ensure that it remains in new, unused, and resalable condition.

Return Shipping

If there is no manufacturer defect and you simply changed your mind or want a different size, you may still return the product. You will be responsible for both shipping costs: the cost of shipping the product back to us and our original cost of shipping the product to you.

Once we receive the product and verify that it is in new, unused condition, we will issue a refund after deducting our original outbound shipping cost.

Refund Example

Refunds

After we receive a returned product, please allow 5–10 business days for inspection and restocking. We will issue the applicable refund after the inspection process is complete. Depending on your bank or credit card company, please allow up to 30 days for the credit to be finalized.

We must receive the returned product before we can issue a refund. If we do not receive the product for any reason—for example, if the customer refuses to send it back or refuses delivery and the shipping carrier destroys the package—we will not be able to issue a refund.

Returned products that arrive damaged or used are not eligible for a refund.

Order Cancellation

Customized items are not eligible for cancellation. For non-customized orders, you may cancel free of charge within 24 hours of placing the order by replying to your order confirmation email.

After the first 24 hours, you may still cancel as long as the product has not shipped; however, a 5% processing fee will apply. Once the product has shipped, the order cannot be canceled.

Non-eligible Orders

The following types of orders do not qualify for cancellation, return, or refund:

• Products or invoices labeled “Customized Invoice,” “Made to Order,” or “Final Sale.”
• Special purchases, including inventory sale items and discontinued items.
• Custom quotes.