Very happy with service and product quality.

First I must say that the customer service was great. Very prompt response time. I was very excited to get my chandelier. I immediately started counting everything to make sure I had all of the pieces needed for install. I did all of the tedious work of putting all the crystals together. Stringing the stars. It was exciting because I helped bring it together for installation. I absolutely love it. I kept hitting snags trying to get someone to install because my foyer is 20 feet tall and the chandelier is somewhat over the staircase. I almost gave up looking for someone. Eventually, I found someone who installed in about three hours because I'd already done the most tedious part. I was the handoff person. There is a method to stinging the lights onto the base. You should leave the beads inside of the bags until you've string about a fourth of them and then remove the bags and repeat the process. Another good tip is for the last 15-20 strings with either 4 or 5 stars left, start stringing bags beginning with #1, 2,3, etc until you are done. We used a 14ft ladder from Home Depot.

It could have been fuller with showing less empty space and the circle brackets stinger and more user friendly Overall it really wasn't that bad to put together some ppl are LAZY...