FAQ

Order & Discount & Coupon Code

I need to purchase a large amount of products, can I get a wholesale discount?

Yes, please contact us at support@sofary.com and we will get back to you with discount information.


I just want to buy some lights for my new house and do not have a large order, is there a way for me to get discount as well?

Yes, if you are a new customer, you can use "NewCustomers" to get 5% off instantly. Or subscribe us and we will send you a coupon code which give you 6% off - the best we offer online besides special promotion.


What methods of payment do you accept?

Paypal, VISA, MasterCard, Delta, Switch, Solo, Maestro and Electron.


110% Low Price Guarantee

At Sofary Lighting, we own the manufacturers and we are confident to provide you with the guaranteed lowest price for your online purchase with us. For this purpose, sofary.com is proud to offer you the 110% Price Guarantee program.

Within 15 days of placing your order at sofary.com, if you find a lower and verifiable advertised price (including all shipping and handling charges) of the same individual item seen at sofary.com from other authorized web pages, upon verification we will refund to you 110% of the difference.

A real example:

  • You purchased a chandelier from sofary.com for $500
  • 10 days later, you find the exact same chandelier from an authorized retailer for $450
  • The difference in price is $50
  • We credit you $55, 110% of the difference in price

To Request Your 110% Low Price Guarantee:

To apply for our 110% Low Price Guarantee, simply email the complete URL (web link) of the competitor's product web page, as well as your name, phone number and order number to support@sofary.com. You will be contacted within 1-2 business days of receipt of claim.


The 110% Price Guarantee Details:

The advertised price is from an authorized dealer of the manufacturer of the item in question. Prices from unauthorized dealers will not be honored. If necessary, sofary.com will verify the status of any given dealer's reselling authority with the Manufacturer.

110% Low Price Guarantee pricing may not be redeemed in conjunction with other coupons, discounts or promotions. This includes but is not limited to money-off coupons, percent-off coupons, pricing offers, manufacturer rebates, bulk quantity discounts, or closeout, clearance or Rewards Member pricing.

The 110% Price Guarantee is not applicable to on-sale, repackaged or clearance items. The item in question must be of the same finish, crystal trim, and/or share any and all of the same options to which it is being compared.

Competitor pricing must be verifiable by a sofary.com Representative. This can only be accomplished with an active URL link. Written or verbal quotes will not be considered. Sofary Lighting reserves the right to determine whether competitors' products and prices reflect a true and fair comparison. We also reserve the right to not sell any product below its cost.

The 110% Price Guarantee is only applicable towards individual items. Competitor discounts offered on quantity or trade purchases may not qualify.

Requests to match pricing from eBay or "flash sale" websites will not be honored.

Please allow up to four weeks for refund processing.


More about Products

What kind of Crystal are we using?

K9 crystal is what we are using.


What is K9 Crystal?

K9 is a Chinese Optical Borosilicate Crown Glass. It has low inclusions and bubbles. It is used for lenses and prisms for lasers and optics. It has good physical properties and can be polished like leaded glass. It also weighs approximately 15% less than full (24%) leaded glass (crystal). A US equivalent is BK7.


How should I prepare when shopping for lighting?

First, know your budget. Second, if possible, look for pictures from magazines that reflect your taste. Third, collect fabric swatches or color chips for any area you are redecorating.


How do I know which power supply to use?

First determine the application (indoor dry, indoor damp, outdoor). Not all power supplies can be used in every application. Next, calculate the total wattage of tape light that will be used. To calculate wattage, multiply the total number of feet by the W/ft. of the tape light. Finally select a power supply that is equal to or more than the total wattage of the tape light.


What is the best way to install my new lights or chandelier?

There are installation instructions included in every object we sell. If you are uncomfortable with the installation, we recommend you contact a licensed contractor or electrician.


Are Sofary fixtures manufactured in the US?

Sofary fixtures are manufactured in China.


How do I clean my fixture?

Be certain electric current is turned off before cleaning.

Clean metal components with a soft cloth, moistened with a mild liquid soap solution. Wipe clean and buff with a very soft dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature could damage the protective finish placed on the metal parts.

Wood components may be polished with a fine furniture polish, taking care to avoid getting the polish on the metal surfaces.

Never wash glass or crystal shades in an automatic dishwasher, line a sink with a towel and fill with warm water and a mild liquid soap. Wash glass or crystal with a soft cloth, rinse and wipe dry.


Do your products come with any guarantees?

Yes, all our products come with a 1 year manufacturers guarantee which covers normal wear and tear.


Security & Privacy

Is it safe to order through sofary.com over the internet?

Yes. All information is encrypted through SSL during transmission to ensure maximum security. More information about Security & Privacy, please click here.


DIDN'T FIND WHAT YOU ARE LOOKING FOR?

Couldn't find the answer to your question on shipping? Contact us and we will get back to you as soon as possible.Contact us.


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