Returns & Refunds

Returns & Refunds

sofary returns

Return Policy

How to return?

Refund

I would like to exchange my order

More Details about return policy

 

 

Return Policy

Within 30 days of the receipt of your order, you may return for a 100% refund on any lighting fixture or related product which is sealed in its original box and in resalable condition.

Return Instructions

We try to make it as easy as possible for you. Follow these 3 easy steps to return any portion of your order in accordance with our Return Policy.

1. Process Your Return

- Print the return label that you received via e-mail at the time of your order.

- E-Mail support@sofary.com with your order # and the specific items you will be returning. Include reason for the return and indicate whether you prefer a refund, a credit, or a replacement item.

- A Customer Experience Specialist will process your request and provide an RMA# (Return Merchandise Authorization) for you to include on the return label.

2. Packaging

- Ensure that all components of all items being returned are thoroughly sealed in their original packaging, including all original packaging material.

3. Shipping

- UPS /FedEx/EMS Labels: If you received a UPS return label, tape your UPS return label to your box, then drop it off at any authorized UPS Shipping Center. PLEASE DO NOT USE A UPS DROP BOX - you must drop off your return at a UPS Service Center - thank you! Find the UPS Service Center Nearest to You.

- US (Postal Service) Labels: If you received a US (Postal Service) return label, you can either drop it off at your nearest post office or hand it to your USPS mail carrier.

Leave the Rest to Us! Once we receive and inspect the return, we will issue the refund, credit or replacement, and send you an email confirmation once he return is completed.

Refunds

Please allow up to 30 days for the credit to be finalized. For returned items the refund will be processed once we have received the returned item and inspected the item for damage.

Exchanges

In the event that an item(s) is being exchanged for any reason, as a convenience to the customer, we sometimes ship out the new/replacement items before we receive the returned-merchandise. In such cases, we allow 5 days for the merchandise to be returned. Any merchandise not returned within the 5 Days - using the sofarylighting-provided RMA#, in its original packaging and in resalable condition - will be charged to the customer at its regular price using the original form of payment.

More Details about return policy

1.we are unable to accept returns on custom modifications, such as track heads with extensions, or on any special order item (any item or style not listed on our website).

2.The customer is responsible for shipping the product back to Sofary.com. Items must be returned within 30 days of delivery and received by Sofary.com in new condition and in the original packaging, including outer boxes when applicable.

3.If returned products arrived damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, trackable shipping method to return items. We do not accept returns on light bulbs.

THE FOLLOWING TYPES OF ORDERS DO NOT QUALIFY FOR CANCELLATION, RETURN OR REFUND:

Products and Invoices Labeled 'Specialty Item', 'Made to Order',or 'Final Sale'

Special purchases, such as: Inventory Sale Items, Discontinued Items, and Custom Quotes.

 

If you have any questions, problems, or suggestions with either your order or our website, please don't hesitate to contact us.

We will get back to you as soon as possible.Contact us

 

 

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