FAQ

FAQ

sofary FAQ

 

ORDER & DISCOUNT

SHIPPING & DELIVERY

RETURN & REFUND

MORE ABOUT PRODUCTS 

SECURITY & PRIVACY 

 

 

ORDER & DISCOUNT

I need to purchase large amount of products, can I get a wholesale discount?

Yes, please contact us at support@sofary.com and we will get back to you with discount information.

I just want to buy some lights for my new house and do not have a large order, is there a way for me to get discount as well?

Yes, there are two ways that you can get discount:

1. If you are a new customer, you can subscribe our and like us on facebook and we will send you an 10% off coupon code.

2. You can refer your friend to our website which will give you cash back once they place their order without return.

What methods of payment do you accept?

Paypal, VISA, MasterCard, Delta, Switch, Solo, Maestro and Electron. 

What happens if I cancel my order?

An order can be canceled at any time after the placement of the order and befoe order shipment. You will get a full refund. Cancellations must be confirmed in writing by e-mail. Please send cancellation e-mails to support@sofary.com.

 

SHIPPING & DELIVERY

Where do you deliver?

We deliver to USA, China, Canada, Japan, Korea, SingaporeAustralia, New Zealand, UK mainland and Europe.

How much do you charge for delivery?

THE SHIPPING IS FREE.

How long will I have to wait for delivery?

Items are usually delivered from one to two weeks. More information about SHIPPING & DELIVER ,please click here.

 

RETURN & REFUND

What is your return policy?

Within 30 days of the receipt of your order, you may return for a 100% refund on any lighting fixture or related product which is sealed in its original box and in resalable condition. You can learn more about our  Returns & Refunds.

 

MORE ABOUT PRODUCTS 

What kind of Crystal are we using?

K9 crystal is what we are using. 

What is K9 Crystal?

K9 is a Chinese Optical Borosilicate Crown Glass. It has low inclusions and bubbles. It is used for lenses and prisms for lasers and optics. It has good physical properties and can be polished like leaded glass. It also weighs approximately 15% less than full (24%) leaded glass (crystal). A US equivalent is BK7.

How should I prepare when shopping for lighting?

First, know your budget. Second, if possible, look for pictures from magazines that reflect your taste. Third, collect fabric swatches or color chips for any area you are redecorating. 

How do I know which power supply to use?

First determine the application (indoor dry, indoor damp, outdoor). Not all power supplies can be used in every application. Next, calculate the total wattage of tape light that will be used. To calculate wattage, multiply the total number of feet by the W/ft. of the tape light. Finally select a power supply that is equal to or more than the total wattage of the tape light.

What is the best way to install my new lights or chandelier?

There are installation instructions included in every object we sell. If you are uncomfortable with the installation, we recommend you contact a licensed contractor or electrician.

Are Sofary fixtures manufactured in the US?

Sofary fixtures are manufactured in China.

How do I clean my fixture? 

Be certain electric current is turned off before cleaning.

Clean metal components with a soft cloth, moistened with a mild liquid soap solution. Wipe clean and buff with a very soft dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature could damage the protective finish placed on the metal parts.

Wood components may be polished with a fine furniture polish, taking care to avoid getting the polish on the metal surfaces.

Never wash glass or crystal shades in an automatic dishwasher, line a sink with a towel and fill with warm water and a mild liquid soap. Wash glass or crystal with a soft cloth, rinse and wipe dry.

Do your products come with any guarantees?

Yes, all our products come with a 1 year manufacturers guarantee which covers normal wear and tear.

 

SECURITY & PRIVACY

Is it safe to order through sofary.com over the internet?

Yes. All information is encrypted through SSL during transimition to ensure maximum security. More information about Security & Privacy, please click here.

 

DIDN'T FIND WHAT YOU ARE LOOKING FOR?

Didn't find the answer to your question here? Contact us and we will get back to you as soon as possible.Contact us

 

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